Request for refund of funds

The procedure for refunding of incorrectly paid funds is regulated by a regulatory document. Due to an incorrect payment, the parties can submit a request in person or by e-mail the (form BPS Attachment 1 / A1 which is available on our web page) to the archive of the Central registry, which is then stamped, given a log number and registered with the log book.

In order to ensure a quality and timely reaction regarding the submitted requests, it is necessary for the request to contain the following data:

• Applicant - Name of the person or name of the legal entity with SSN (social security number) and headquarters
• Name of the entity (SSN, social security number) or name of the person to whom the requested service referred
• Contact number and e-mail address
• Brief description (explanation) why the service was not performed, ie why the return is requested
• Transaction account to which the incorrectly paid funds must be returned

Form for requesting a refund  (Download)